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Ishigaki Island Related Information

Frequently Asked Questions & Notes

Frequently Asked Questions

Q. Can I participate in activities on the day of check-out?

Of course you can! After checking out, please come to the meeting point dressed for the activity. Please leave your unneeded luggage in the coin lockers at the island terminal or at your hotel.

precautions

  1. In principle, those who have completed their reservations will be contacted the day before or in advance by e-mail or phone (pick-up location and time, shoe size, etc.) for confirmation.
    *Please note that there may be no advance notice for some plans or reservations made the day before or the day of the tour.
  2. Please follow the guidance and instructions of the nature guide during the tour.
    Many of the activities involve nature and can be dangerous at times. Our nature guides will take your safety as their first priority, and we ask that you please follow their instructions while on the tour.
  3. Please stay within sight of the nature guide during the tour.
    We will do our utmost to ensure your safety to make your trip enjoyable. Please be sure to stay close to your nature guide.
  4. Tours may be cancelled or the course and time may be changed due to weather conditions, field conditions, or other problems.
  5. If you feel unwell before or during the tour, please be sure to inform your Nature Guide.
  6. Please refrain from drinking alcohol before participating in the tour or during lunch. We reserve the right to refuse tours to those who have been drinking, even on the day of the tour.
  7. For safety reasons, we generally do not allow pregnant women or those showing signs of pregnancy to participate. (Some courses may be open to such people, so please consult with us in advance.)
  8. Please take care of your valuables by yourself.
    Please note that we are not responsible for any loss or damage to valuables.

Cancellation Fee

  1. Cancellation Policy
    The following cancellation policy will apply from 7 days prior to the participation date
    7 to 2 days prior: flat rate of 2,000 yen/pair
    Cancellation on the day before or the day of the tour: 100% of the tour fee
    *Some plans may have different cancellation policies from those listed above. Please check each plan page for details.
  2. Cases not covered by the cancellation policy
    No cancellation fee will be charged if you are unable to join the tour due to force majeure, such as cancellation of the tour due to bad weather or flight cancellation.
    (Example.)
    Flights were cancelled due to an approaching typhoon.
    →If the flight is cancelled, it will be cancelled without charge.
    *You may be asked to present a certificate of flight cancellation. ・Airplane is likely to be cancelled due to an approaching typhoon.
    →Cancellation fees may apply if the flight cancellation has not yet been confirmed.

    The trip was cancelled because the weather looked bad.
    →Æ If the tour is not cancelled at the discretion of the guide, a cancellation fee may be charged.
    If there are concerns about inclement weather, the guide in charge will contact you to let you know whether or not the tour will be held. Please understand that the decision will be made the day before or the morning of the day of the tour.

  3. How to Cancel
    If you wish to cancel, please contact us on our official line with the following information.
    Plan Participation Date
    Full name of the person making the reservation
    Registered phone number (without hyphen)
    Reason for cancellation (required)
    LINEでお問い合わせ

Criteria for tour cancellation

  • When weather warnings are in effect or expected.
  • If there is thunder.
  • When waterfalls and rivers are expected to rise due to heavy or long rains up to the previous day.
  • When the activity is deemed unsafe due to strong winds.
  • Wave height of 2.5M or higher (for activities out to sea).
  • When a frontal passage is expected.
  • The participant does not follow the instructions of the guide.
  • If the guide is not feeling well.
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