Frequently Asked Questions & Notes

Please check the age limit for each activity.
If you are not sure which tours are available, such as with children or the elderly, please contact us. Our local staff will be happy to suggest the best plan for you!

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If you would like a private tour, please contact us by e-mail or phone. We will propose a plan that suits the number of people and the age and gender of the participants. We also accept group tours such as school trips, reunions, company trips, etc.

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Varies depending on the type of activity and plan. Special shoes may be available for rent, please check each plan page for details.

Please refer to the plan page for what you need to bring for each plan. We recommend that you bring a hand towel, sunscreen, hat, and sunglasses for all activities. Cell phones, cameras, etc. may get wet or submerged in water, so please bring them at your own risk.
Waterproof video cameras are available for rent. Please contact us for details.

Some activities may be held even in the event of rain, subject to safety confirmation. Even if it is not raining, the nature guide may cancel the activity at his/her discretion due to weather or river conditions (no cancellation fee will be charged in case of cancellation).

Of course, you don't need to worry! Our nature guides will carefully teach you how to ride. Many of the other participants are also first-timers in both canoeing and SUP. You can enjoy both canoeing and SUPing with ease as long as you follow the instructions given by the nature guides.

The tour fee will be charged at the following time: "The tour fee will be charged at the following timeMikataThe amount will be deducted from the

[Timing of debit]

Debit/Prepaid card → Immediately after reservation (refunded in case of price change or cancellation)
Credit card → After participation

This happens when you enter the number using the iPhone's default numeric keypad. If you use the full keyboard, you can enter the number correctly.

For customers who applied by credit card, the debit will be made after participation, so no debit will be made at the time of application.

For those who applied with a debit or prepaid card, the debit will be taken at the time of application. If your reservation is cancelled,Automatic refund processingPlease be assured that we will do the following

The timing of when the refund will be reflected depends on the credit card company, etc. Please contact your credit card company for details.

*Some credit card companies may require you to register your credit card information when you apply for a credit card.Unconfirmed statements (separate from confirmed)In some cases, the information may be listed in the Please be assured that in this case, the debit is not confirmed.

The issuance method differs depending on the payment method.
Please check the items below for the payment method you are using.

In case of local settlement

Issued by local tour guides and facilities.
Please request a receipt at the time of settlement.
*Some businesses may not be able to issue receipts, so please contact the guide in charge in advance if you need one.

In case of advance payment

If you need a receiptthis way (direction close to the speaker or towards the speaker)for more information.
We will issue it based on the information we receive.
*Please note that this does not apply to qualified receipts.